VELOX Enterprise Services

Sly AG is offering several VELOX enterprise services and modules.

VELOX is an open source e-commerce foundation, offering flexibility and scalability using modern microservice architecture.

Sly AG extends the open-source VELOX platform with a suite of enterprise services and fully managed cloud hosting — ensuring that your commerce environment is secure, scalable, and continuously optimized.

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Enterprise Support

Get direct access to VELOX experts and a structured support framework designed for mission-critical environments.

Key Support Features

  • Dedicated support channels via Email and ticket system (optional phone or Slack add-ons)
  • Guaranteed response and resolution times aligned with your SLA
  • Assistance with technical and functional bug resolution
  • Coordination with your in-house or third-party teams

With VELOX Enterprise Services, you have a single point of contact for every operational, architectural and performance-related question.

Security and Maintenance

Security is the foundation of enterprise reliability. Sly AG continuously monitors your VELOX environment, delivers timely security patches, and ensures compliance across all supported systems.

Maintenance includes

  • Proactive vulnerability detection and remediation.
  • Priority delivery of security updates and patches.
  • Scheduled maintenance and version reviews.
  • Continuous optimization for stability and performance.

Your commerce platform stays protected and up to date — with complete transparency and expert oversight.

Architecture Guidance & Consulting

Sly AG provides technical and architectural consulting to align your VELOX implementation with modern best practices.

Consulting Areas

  • Architecture and integration advisory (ERP, PIM, CRM, Payment, Analytics).
  • Composable commerce blueprints for scalability and modularity.
  • Workshops for performance tuning, modernization, and DevOps alignment.
  • Collaboration with technical stakeholders and external vendors.

Our experts help you simplify complex systems and build a sustainable architecture for long-term growth.

Migration Support for Major Updates

When VELOX evolves, we make sure your business moves forward without disruption.

Migration Support Includes

  • Automated migration scripts for core VELOX modules.
  • Compatibility testing against prior releases.
  • Documentation and change logs for every version.
  • Optional hands-on support for custom code adaptation.

Stay current with the latest VELOX innovations while minimizing downtime and risk.

Performance Optimization

Enterprise environments demand consistency, speed, and scalability. Our team helps identify and resolve performance bottlenecks across all layers of your commerce stack.

Optimization Scope

  • Root-cause analysis of performance issues (frontend and backend).
  • Recommendations for caching, database, and load balancing.
  • Infrastructure utilization assessments (CPU, memory, storage).
  • Load and stress testing support.

The result: a fast and stable experience for your users and customers.

Operational Reliability

Sly AG ensures continuous operational excellence for your VELOX installations, from deployment pipelines to production management.

Operational Coverage

  • Installation, upgrades, and deployment pipeline support.
  • Troubleshooting of live incidents and configuration challenges.
  • Environment setup for staging, production, and failover systems.
  • DevOps and CI/CD pipeline consulting.
  • Coordination with cloud and service providers for complex integrations.

With VELOX Enterprise Services, your platform runs with maximum uptime and minimum intervention.

DMS Services

Consulting

Our experts will help you select and set up the right DMS solution for your organisation that meets your efficiency, security and compliance requirements.

Development

Our talented developers create customised DMS applications that meet your individual requirements and help you achieve your business goals.

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Operation

Our operations and support team is on hand to ensure that your DMS solution runs smoothly and offers you the best possible performance.

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Marketing

Our marketing team will help you to increase your business success with your DMS solution and the right marketing levers.

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Personal consulting

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